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Raising Standards at Royal Dornoch

How one of the world’s great golf clubs turned fragmented compliance into connected, audit-ready operations.

A club built on standards.

Now with systems to match.

Royal Dornoch Golf Club has been setting the standard in golf since 1877. With over 2,400 members across two courses, a 21-strong greenkeeping team, and a major new £13.9m clubhouse underway, the pressure to maintain consistency across every department has never been greater.

Obbi Club was introduced to replace scattered paperwork, close compliance gaps, and give leadership the visibility they needed – without adding to the administrative burden of already stretched teams.

In their own words

Three departments. One consistent view.

Hear from the people running operations day-to-day at one of the world’s best golf clubs.

“Health and safety is a big scary thing – and Obbi has taken away that fear for a lot of our staff.”

Neil Hampton

General Manager, Royal Dornoch Golf Club

General Management

Neil uses Obbi to ensure standards are being met across teams – without needing to be the one doing every check himself. Their external health and safety consultant’s inspection reports are “getting shorter and shorter” a direct result of consistent daily compliance. The Obbi team were “very responsive, very quick, and very helpful” – Neil felt well looked after from day one.

Watch Neil’s Testimonial

“The biggest saving has probably been time. With the QR code set up and being able to do everything on your mobile phone or tablet – it’s so much easier than pen and paper.”

Ian Riddle

Course Manager, Royal Dornoch Golf Club

Agronomy

Greenkeepers complete morning machine checks via QR code. Any fault is instantly flagged to the mechanics team – no word of mouth, no missed issues. With 21 full-time staff and 3 seasonals, faster checklists free the team to focus on course quality rather than admin. Ian’s customer success manager was “absolutely brilliant” – getting a large team up and running with minimal disruption.

Watch Ian’s Testimonial

“It gives me a safety net – a database of data that reassures me the team is doing the job, even when I’m not in the building.”

Graeme Twaddle

Food and Beverage Manager, Royal Dornoch Golf Club

Food and Beverage Operations

When inspected, Graeme can prove checks have been completed – particularly around fire and H&S risks within the club environment. Obbi has replaced a significant volume of manual paperwork, making daily operations “a lot quicker and more straightforward.” Compliance can be checked from anywhere – giving management confidence even when off-site.

Watch Graeme’s Testimonial

The difference Obbi made

Across every department at Royal Dornoch, the results speak for themselves.

OPERATIONAL EXCELLENCE

Excellence isn’t an event. It’s every shift.

At Royal Dornoch, the standard doesn’t change depending on who’s on duty or which department you walk into. That consistency doesn’t happen by accident – it’s built into how the club operates every day.

Obbi gives every team the same clear expectations, the same embedded processes, and the same visibility when something isn’t right. From the first machine check of the morning to the last temperature log of the evening, standards are recorded, monitored, and maintained – not left to memory or word of mouth.

That’s what operational excellence looks like in practice. Not a policy on a wall. A system that works.

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